Returns and Refund Policy

At Pick and Kart, we value customer satisfaction and strive to ensure a hassle-free return and refund experience. Please review our policy carefully before initiating a return or refund request.


1. Eligibility for Returns
  • Items can be returned within 1 day from the date of delivery.
  • Products must be unused, in their original packaging, and include all tags, manuals, and accessories.
  • Certain items such as perishable goods, personal care products, and customized items are not eligible for return.

2. Return Process
  • To initiate a return, contact us at pickandkart@gmail.com with your order details and reason for return.
  • Once approved, we will provide return instructions, including the return address and shipping guidelines.
  • Customers may be responsible for return shipping costs unless the item received was defective or incorrect.

3. Refund Policy
  • Refunds are processed once the returned item is received and inspected.
  • Refunds will be credited to the original payment method within 10 business days.
  • Shipping charges (if applicable) are non-refundable.

4. Exchange Policy
  • If you wish to exchange an item, under any unusual circumstances ,please follow the return process and place a new order for the replacement.
  • Exchanges are subject to product availability.

5. Damaged or Incorrect Items
  • If you receive a damaged or incorrect product, notify us within a day with photos of the item and packaging.
  • We will arrange for a replacement or full refund at no additional cost.

6. Cancellations
  • Orders can be canceled before shipment. Once dispatched, cancellation is not possible.
  • Refunds for canceled orders will be processed within 10 business days.

7. Non-Returnable Items
  • Certain products cannot be returned, including:
    • Perishable goods
    • Gift cards
    • Personalized or customized items
    • Intimate or hygiene-related products

8. Contact Us

For any return or refund inquiries, reach out to us at pickandkart@gmail.com. Our team is here to assist you.